Queuing Theory 1.0

A Practical Approach to General Queuing Systems

queue management guideBusinesses strive to balance the cost of service with the need to keep customers happy. Nowhere is this more clear than in the waiting line or service queue. 

This 12-page e-book will help you understand basic queuing theory and its impact on the customer experience.

What You'll Learn:

  • The definition of a queuing system
  • Why you should study queuing systems
  • Relationships between performance measures
  • Common queuing definitions

For your complimentary copy of this e-book, complete the form on this page.