Latest Posts
September 2, 2014

David Aaker, Professor Emeritus of Marketing Strategy at the Haas School of Business and author of Brand Relevance: Making Competitors...

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August 28, 2014

There is a famous line at Tokyo Disneyland that couples flock to wait in. The store outside of Frontierland sells...

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August 26, 2014

A recent PricewaterhouseCoopers study on grocery stores – “Front of the Line: How Grocers Can Get Ahead for the Future”...

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Quick Guide
How to Maximize the Success of Self-Checkout Lines

In this guide we outline five key benefits that accompany using a single-line queue at self-checkout.

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Spotlight Page
In-Queue Merchandising Spotlight Page

In-queue merchandising helps to reduce perceived wait times, increase impulse sales, and create happier, more satisfied customers. Discover the power of in-queue merchandising at our new spotlight page.

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Web App
NeXtrac Queue Builder

Configure your waiting line from start to finish using intuitive drag-and-drop tools and a simple 3-step process.

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Infographic
Planning Your NeXtrac(R) In-Line Merchandising System

This infographic is your guide to Lavi’s flexible in-line merchandising system. You’ll discover the key components of the NeXtrac modular system, benefits of merchandising in the queue, and a step-by-step approach to planning your in-line merchandising system.

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New Success Kit
Customer Experience Success Kit

Learn how to turn one of the least enjoyable parts of being a customer into one of the most successful with over a dozen useful tools.

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Guide
10 Tips for Exceptional Waiting Lines

Turn your waiting line into one that will have your customers happily waiting their turn to do business with you.

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Infographic
Merchandising Matters

In our latest infographic you'll uncover tips to increase last-minute sales and keep shoppers waiting happily. You'll also understand the pitfalls and best practices of in-line merchandising.

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Infographic
Digital Signage Difference Maker [Infographic]

Our latest infographic visually details why it pays to bring digital signage to the waiting line.

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INFOGRAPHIC
10 Elements of an Awesome Waiting Line Experience [Infographic]
A waiting line is not just a place to stand. There are 10 crucial elements that should be working together in a queue to keep customers informed, happy, and moving forward.

A queue needs to be well-constructed both literally and figuratively to maintain and boost customer satisfaction. Simply providing customers with enough room to stand with their belongings, maneuver through the passageway created, or even bypass the queue as a whole during downtime with retractable belts are recipes for customer happiness.

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Slideshow
QtracVR
The Freedom to Wait, without Waiting in Line

Learn how QtracVR can free your customers to wait without the restrictions of a traditional waiting line.

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GUIDE
Why We Won't Wait
How to Boost Customer Satisfaction & Profits by Decreasing Wait Time

Studies show that poor customer service accounts for 86% of lost customers. And since the waiting line is often the final encounter a customer has with a business, a poor experience in a queue can have a lasting impact.

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INFOGRAPHIC
Why We Won't Wait [Infographic]
How to Boost Customer Satisfaction & Profits by Decreasing Wait Time

Studies show that poor customer service accounts for 86% of lost customers. And since the waiting line is often the final encounter a customer has with a business, a poor experience in a queue can have a lasting impact.

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Infographic
6 Tenets of Queuing
Understanding the Psychology of Queuing

The tenets highlighted in this infographic are inspired by the work of David Maister and provide valuable insight into the psychology of waiting and what can be done to improve this critical area of service.

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GUIDE
Improving the Customer Experience
A Guide to Reducing Wait Times and Improving the Experience of Waiting

A customer’s evaluation of quality of service strongly depends on the time spent waiting in line: the longer the wait, the less the quality of service. Thus, minimizing the time a customer spends in line is crucial.

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E-Book
Queuing Theory 1.0
A Practical Approach to General Queuing Systems

This 12-page e-book will help you understand basic queuing theory and its impact on the customer experience.

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Video
Make it a Single Line Queue
Less waiting. More happiness.

Our latest video compares the two most common waiting line formations and demonstrates how a single line can reduce the time spent waiting and increase customer satisfaction.

Watch the Video

Guide
The Ultimate Stanchion Buyer's Guide
Select the Right Stanchions for Crowd Control and Queuing

This guide is intended to help you wade through the choices and find the optimal stanchion for your unique venue, needs, and goals.

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Infographic
Eliminate the Wait [Infographic]
How Virtual Queuing Creates Happier Customers

Across industries, businesses are choosing to address the tension around waiting lines by getting rid of them altogether. The result is a better customer experience.

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Guide
Electronic Queuing Solutions
A Buyer's Guide to Electronic Queuing Systems

The Electronic Queuing Solutions Buyer's Guide is designed to help you assess your options when it comes to electronic queuing systems.

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Infographic
Make It a Single [Infographic]
The Case for Single Line Queuing

Experts will tell you that probably the single biggest factor driving a customer’s waiting line experience is how they perceive the fairness of the line.

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Guide
Smooth Customer Flow Guide
A Guide to Planning Your Queuing Strategy

This 12-page guide is designed to help you answer these two key questions by crafting a queuing strategy that fits your unique goals and environment.

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Guide
Transform the Retail Checkout Line
A Guide to In-Queue Merchandising

This guide will show you how to use in-queue merchandising to transform the retail checkout line for higher profits and happier customers.

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Guide
The Art and Science of Queuing
A Guide to Queue Management

This 9-page guide is designed to help you think through the psychology of queuing and highlights trends that can help you extract more value from your line.

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E-Book
Black Friday Crowd Management
Crowd Management for Retailers

In planning for safety and crowd management, you'll discover that many safety procedures go hand-in-hand with operational enhancements that can boost productivity by as much as 35 percent.

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Guide
The Art and Science of Queuing - Retail
A Guide to Queue Management

This 9-page guide is designed to help you think through the psychology of queuing and highlights trends that can help you extract more value from your line.

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GUIDE
Automate the Wait
How queue management technology is changing the waiting line experience.

With today’s technology we can lessen the time spent waiting, improve the customer experience in the queue, better control wait times, and drive impulse sales in line.

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GUIDE
Smooth Passenger Flow Guide
A Guide to Planning Your Queuing Strategy

As a manager of operations, facilities, marketing, merchandising you are faced with addressing why the queue is filling up and what you can do to make it faster.

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