From the Public Guidance Blog
February 9, 2017

Across industries, customer data has grown to the point where it’s now a commodity. Many businesses find themselves inundated with...

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January 23, 2017

This month, retailers converged on New York for Retail’s Big Show. And big it was. Having attended the show for...

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December 15, 2016

Customers today seem to be busier and more time-sensitive than ever. We live by our calendars and that includes figuring...

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More Retail Industry Blogs


Guide
Virtual Queuing Across Industries [A Primer]

This primer will help you see some of the many ways virtual queuing can improve the customer experience and improve your service efficiency.

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E-Book
Don’t Hate the Wait: Virtual Queuing E-Book

Discover how virtual queuing can transform the customer journey and reshape the way we wait for service. Get the free E-book here.

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INFOGRAPHIC
How to Maximize Impulse Sales in the Queue [Infographic]

Learn how to maximize impulse sales in the queue. Our latest infographic gives you our top tips and information to turn your queue into a profit-generator.

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Report
2015 State of Waiting Line Management

This report offers unique insight into the queuing practices of 125 companies representing over a dozen different industries.

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Guide
Using Queue Analytics Technology to Improve the Customer Experience

Learn everything you need to know about queue management technology and best practices for achieving your efficiency and customer experience goals.

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E-Book
Turning Your Queue into a Profit Center

Learn about the products you sell and about the impact your waiting line has on customer satisfaction.

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Guide
The Retail Guide to Intelligent Queue Management

In this brief guide, we present three key steps to intelligent queue management.

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Quick Guide
Qtrac iQ Merchandising Analytics

Optimize your queue to maximize impulse sales at check-out. Qtrac iQ in-queue merchandising analytics delivers key queuing-related data, such as customer count and wait times.

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E-book
Idea Book for Retailers

Creative ways to grow sales and delight customers in the queue.

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Video
Qtrac iQ Intelligent Queue Management

Learn how Qtrac iQ® can turn your Beltrac® stanchion into a virtual turnstile, allowing you to maximize efficiency, increase customer satisfaction, and improve the productivity of your queues.

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Quick Guide
How to Maximize the Success of Self-Checkout Lines

In this guide we outline five key benefits that accompany using a single-line queue at self-checkout.

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Guide
10 Tips for Exceptional Waiting Lines

Turn your waiting line into one that will have your customers happily waiting their turn to do business with you.

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Web App
NeXtrac Queue Builder

Configure your waiting line from start to finish using intuitive drag-and-drop tools and a simple 3-step process.

TRY IT NOW

Spotlight Page
In-Queue Merchandising Spotlight Page

In-queue merchandising helps to reduce perceived wait times, increase impulse sales, and create happier, more satisfied customers. Discover the power of in-queue merchandising at our new spotlight page.

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Slideshow
QtracVR
The Freedom to Wait, without Waiting in Line

Learn how QtracVR can free your customers to wait without the restrictions of a traditional waiting line.

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Infographic
Planning Your NeXtrac(R) In-Line Merchandising System

This infographic is your guide to Lavi’s flexible in-line merchandising system. You’ll discover the key components of the NeXtrac modular system, benefits of merchandising in the queue, and a step-by-step approach to planning your in-line merchandising system.

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INFOGRAPHIC
10 Elements of an Awesome Waiting Line Experience [Infographic]
A waiting line is not just a place to stand. There are 10 crucial elements that should be working together in a queue to keep customers informed, happy, and moving forward.

A queue needs to be well-constructed both literally and figuratively to maintain and boost customer satisfaction. Simply providing customers with enough room to stand with their belongings, maneuver through the passageway created, or even bypass the queue as a whole during downtime with retractable belts are recipes for customer happiness.

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Infographic
Merchandising Matters

In our latest infographic you'll uncover tips to increase last-minute sales and keep shoppers waiting happily. You'll also understand the pitfalls and best practices of in-line merchandising.

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GUIDE
Why We Won't Wait
How to Boost Customer Satisfaction & Profits by Decreasing Wait Time

Studies show that poor customer service accounts for 86% of lost customers. And since the waiting line is often the final encounter a customer has with a business, a poor experience in a queue can have a lasting impact.

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Guide
The Art and Science of Queuing - Retail
A Guide to Queue Management

This 9-page guide is designed to help you think through the psychology of queuing and highlights trends that can help you extract more value from your line.

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GUIDE
Improving the Customer Experience
A Guide to Reducing Wait Times and Improving the Experience of Waiting

A customer’s evaluation of quality of service strongly depends on the time spent waiting in line: the longer the wait, the less the quality of service. Thus, minimizing the time a customer spends in line is crucial.

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Guide
Transform the Retail Checkout Line
A Guide to In-Queue Merchandising

This guide will show you how to use in-queue merchandising to transform the retail checkout line for higher profits and happier customers.

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Video
Make it a Single Line Queue
Less waiting. More happiness.

Our latest video compares the two most common waiting line formations and demonstrates how a single line can reduce the time spent waiting and increase customer satisfaction.

Watch the Video

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