2016 State of Waiting Line Management

The Results Are In!

waiting line management


The 2016 State of Waiting Line Management report offers unique insight into the queuing practices of 82 companies representing over a dozen different industries.

Find out what our respondents said about their company’s queue management practices. The report delves into how these companies approach merchandising, manage productivity, and improve customer satisfaction in the queue and how they plan to change in the months ahead.

Complete the form on this page to download your copy.